Policies

Terms of Use | FAQ

Privacy Policy

WHO WE ARE

At LH Agenda Pty Ltd (ABN: 88 612 043 802), we believe in empowering leaders—and that includes being transparent and respectful with your personal information. Our website address is https://lhagenda.com, and we are committed to protecting your privacy while you interact with our products and services.

INFORMATION WE COLLECT

To provide you with the best possible experience, we collect several types of information. We do this to ensure your orders reach you safely and to tailor our content to your needs.

  • Personal and Demographic Information: When you join our community through account registration, newsletter sign-ups, or by making a purchase, we may ask for details such as your name, age, and sex. We also collect your email address, shipping and billing addresses, phone number, and country. This helps us get to know our audience and ensures we are sending the right resources to the right people.
  • Promotions and Competitions: We love celebrating our community! From time to time, we may run promotions or giveaways. If you choose to participate, we collect the information you provide so we can manage the promotion, notify our winners, and keep you updated with marketing materials if you have given us the thumbs up to do so.
  • Shopping and Order Data: While you are browsing our store, we keep track of things like the products you’ve viewed so we can show you items you might have missed. We also look at technical data like your location, IP address, and browser type, which helps us provide accurate tax and shipping estimates. If you use our wishlist feature, we keep track of those favorites so you can find them later and so we can offer you relevant deals on the things you love.
  • Comments and Media: We enjoy hearing from you! When you leave comments on our site, we collect the data shown in the comments form, along with your IP address and browser agent string to help us keep our community safe from spam. If you decide to upload images to the site, we recommend ensuring they don’t contain embedded location data (EXIF GPS), as other visitors could potentially download that information.

HOW WE USE COOKIES AND TRACKING

Cookies are small files that help our website “remember” you. We use them to keep track of your cart contents and wishlist items while you browse. To help us reach more leaders like you, we also use the following tools:

  • Meta Pixel and Ads: This helps us see how our ads on Facebook and Instagram are performing.

  • Google Analytics: This gives us a “big picture” view of how people are using our website.

  • Omnisend: This allows us to send you personalized newsletters and helpful automated updates.

  • Future Platforms: We may also use tools from Pinterest, TikTok, or LinkedIn to measure our ad effectiveness and create more targeted, helpful campaigns.

THIRD-PARTY SHARING

Trust is the foundation of our relationship. We want to be clear: we do not sell your data. We only share information with the essential partners who help us run our store and get your orders to your door:

  • Payment Processors: We use Stripe and PayPal to handle payments securely. They receive the information needed to process your transaction, such as your billing details and purchase total.

  • Shipping Carriers: We share your delivery information with trusted carriers like Australia Post, DHL, and Sendle so they can deliver your LH Agenda tools.

  • Marketing Tools: We use Omnisend for our emails and Meta/Google for analytics to help us improve what we offer.

DATA RETENTION AND SECURITY

We value your history with us. We generally retain your order information and account data so that you can easily access your purchase history and we can provide you with ongoing support.

For legal and accounting purposes, we retain all financial and transaction records for a minimum of 7 years to remain in line with Australian tax and business laws (ATO/ASIC). After this period, we may continue to store your data to maintain your account history, unless you specifically request that we remove it. Comments and their metadata are retained indefinitely to help us recognize and approve follow-up comments automatically.

YOUR RIGHTS AND CHOICES

You are always in control of your data. At any time, you have the right to:

  • Access and Export: Ask us for a file of the personal data we hold about you.

  • Erasure: Request that we delete your personal data (keeping in mind there are some details we must keep for tax or legal reasons).

  • Opt-Out: You can leave our mailing list at any time by clicking the “Unsubscribe” link at the bottom of any of our emails.

CONTACT US

We are always here to help. If you have any questions about this policy or would like to make a data request, please reach out to us:

LH Agenda Pty Ltd Email: support@lhagenda.com

Website: https://lhagenda.com

Last Updated: December 30, 2025