Welcome to LH Agenda, an online community and stationery brand created to nurture, inspire and empower you.
The material on the Website is copyright 2011 by LH Agenda PTY LTD and/or other copyright owners.
Except as otherwise expressly stated on this Website and to the full extent permitted by law, this Site and all information contained within it regarding or relating to the Owner, products and services is provided “as is” and on an “as available” basis without any representation or endorsement made and without warranty of any kind, whether expressed or implied.
You should read the Terms before placing an order online and check back often for any changes. Any changes made after you have placed an order will not affect that order, unless we are required to make the change by law.
We do not promise to continue to offer or maintain the Sites. We may, at any time and without prior notice to you, withdraw the Sites from use and terminate any or all of the rights granted by the Terms.
The Terms are governed by the laws of NSW, Australia. You agree to submit to the exclusive jurisdiction of the courts exercising jurisdiction in NSW, Australia.
Placing and Acceptance of your order
When you place an order or make a booking via our site, you make an offer to purchase the selected goods or services from us in accordance with these Terms. Unless you cancel your, your offer is accepted, and the contract for the supply of the goods or services completed, when an email is sent from us (or our authorised agent) confirming that the goods have been dispatched and handed over to the designated carrier.
We may use your personal information (e.g. your personal and payment details) for the purpose of performing credit checks. Where necessary, we may transmit or obtain information or updated information about you (including your card number) to or from third parties for the purposes of authenticating your identity, validating your card, obtaining an initial credit card authorisation and / or authorising individual purchase transactions.
Prices are inclusive of GST when applicable and are displayed in:
- Australian Dollars (AUD, AU$) on our Australian Sites; and
- US Dollars (USD, US$) on our International Sites.
Prices are subject to change, effective immediately upon posting to the Site(s) or other form of notification.
Please note some countries charge local customs fees or VAT for orders arriving from overseas.
LH Agenda does not accept any responsibility for customs delays, duties or taxes that may apply in destination country.
LH Agenda recommends international customers to contact their local Customs Office in regard to any potential duty you may be liable for. By confirming a purchase you are accepting responsibility for all customs charges incurred as LH Agenda will not refund customers who incur any such charges.
PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’. We are prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending to a gift recipient.
Transit insurance covers you for lost, stolen or damaged in transit deliveries and we highly recommend it for peace of mind. If your parcel is deemed lost, stolen or damaged in transit we will resend a new order to you promptly. We will resend your parcel only once.
If you did not select the transit insurance option during checkout, we cannot take responsibility for any damaged or missing deliveries.
Transit insurance doesn’t cover:
- Delays by a third-party such as postal service or customs
- Returned or misdelivered parcels due to an incorrectly provided address at checkout, or because the customer did not respond to the courier message in a timely manner or refused to pay import taxes levied by their country, or did not pay import taxes within the timeframe imposed by customs.
By placing an order, you agree to use the products or services only for their intended purpose. If you use the products or services for any other purpose, you will assume full responsibility for any loss or damage arising out of such use.
Shipping and Delivery
We ship to 47 international destinations including USA, Canada, New Zealand, some European and Asian countries.
Once orders are placed, they are not able to be edited, added to or cancelled.
All orders are processed typically within 1-3 business days.
We offer both express and standard shipping.
The most up-to-date delivery times are listed on the FAQ page and estimated from the time of posting in Australia to delivery in metro locations in the destination country. They don’t include time spent in customs, which is out of our control. All quoted delivery times are approximate only and subject to change.
Please note: You may experience slightly longer delivery times during peak periods, due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond Our reasonable control. LH Agenda cannot be held responsible for delays by postal service or customs.
All orders are processed and shipped from Newcastle, NSW and so we follow any NSW Public Holidays.
Tracking & Receiving your order
All our customers receive notifications of order confirmation when the order is paid and tracking number when the order is shipped. If you haven’t received it please check your junk email. Please search for “LH Agenda”. If you cannot find it, please email us and we will resend it then.
Please note you cannot receive your tracking number unless your order has been shipped. For that reason you will receive a tracking number not earlier than 1-6 days after your order has been placed. If your order includes items on pre-order, your entire order will only be shipped once pre-order items become available.
Authority to leave
If authority to leave has been given and the courier tracking dashboard says it has been delivered we cannot take responsibility for the delivery.
Digital products are sent immediately after the order is made and paid. After the payment has been processed you will receive an email with a link to the downloadable file(s). If it’s been more than 10 minutes and you still haven’t received an order confirmation, please check your junk/spam folder, and the Promotions tab in Gmail. You can also search for an email containing the title “Your LH Agenda order”. If you still can’t find it please contact us directly and we will resend the order confirmation. If you purchased both physical and digital products in one order, you will receive an ‘order completed’ confirmation once we pack and ship the physical products, which is done every Monday.
For those with Hotmail accounts, please note that the service has many issues as it is no longer supported by Microsoft. Unfortunately, there isn’t much we can do for email delivery issues to Hotmail addresses and you may experience delays in receiving your order. If you have already placed your order, contact us and we will find a way to send the products to you.
LOVE IT GUARANTEE Promise, Returns and Refunds
We are confident you will love our products! So if you are unhappy with them for some reason, you can return your order for a full refund (including shipping costs you paid when you purchased the item) within 60 days from the purchase date. The offer to refund the outbound shipping costs refers to economy shipping option only.
There are some fair limitations to our Love it Guarantee promise.
Our Love It Guarantee is designed to allow our online customers to see and touch our products, similar to a physical store, without taking any risks. It is also to protect our customers against manufacturing defects. To qualify for the guarantee, the product must be unused and in their original packaging, in a shipping-appropriate cardboard box to ensure it arrives at our studio in mint condition.
Note that it is your responsibility to read the product description carefully to ensure you are aware of what you are purchasing. Unless your product arrived damaged or has manufacturing defects, it is your responsibility to pay for the return shipping. We will, however, refund you in full once the item has been returned in mint condition – including the outbound shipping fee you paid when you purchased the item. We may also ask you to answer some questions to help us improve your products in the future. The offer to refund the outbound shipping costs refers to standard shipping option only.
In the rare case where your item arrived damaged, or has manufacturing defects, we are extremely sorry! Please email us photos of your purchase so we can share these with our factory or courier to further improve our services. We will work together with you to resolve this issue.
The following items cannot be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
- Custom or personalised orders
- Digital downloads
- Sale items
- Used products
- Dated planners
We encourage you to read the product description carefully and check the images on our website before ordering.
We cannot process refunds for items that:
- Are delayed by a third-party such as postal service or customs
- Are returned or lost due to an incorrect address, or because the customer did not respond to the courier message in a timely manner
- Are returned because the customer refuses to pay import taxes levied by their country
- Are returned damaged for any reason, such as parcels that aren’t packed correctly for return shipping, or are mishandled by the courier company
We will offer a refund:
- When you return the item within 60 days from the purchase date following Love Me Guarantee promise terms
- When the item you received is significantly different from the product description
- When your item needs to be replaced due to manufacturing defect but we sold out of the exact item you purchased
- Express shipping – we will refund the Express Shipping fee if we fail to ship within 3 business days or if we accidentally ship your order with a standard post. However, LH Agenda cannot be held responsible for delays caused by a postal service or customs. All delivery times quoted are approximate only. We do not receive any compensation from Australia Post when a parcel misses the estimated delivery window and therefore we won’t be able to offer a refund. Please contact your local postal service if you would like to make a complaint regarding shipping times.
We will offer a replacement and reship a new item to you:
- If we shipped the wrong item
- If an item has a manufacturing defect
- When your parcel was damaged or lost in transit and you purchased transit insurance at checkout.
Refunds outside Love It Guarantee.
We understand that from time to time, mistakes are made. If you need your order amended or cancelled prior to shipping, or partially refunded, we are more than happy to assist you. However, we will deduct a non-refundable 3.5% credit card fee and a $5 admin fee from your refund.
Please note all delivery issues and returns have to be initiated within 60 days from the purchase date. We take no responsibility for missing deliveries or returns if you contact us after 60 days from the purchase date.
All terms of an offer must be met.
Offers are valid only for the period specified and will end at 11:59am AEST on the end date, unless stated otherwise in the offer terms. Offers are not valid on purchases made before, or after the promotional period.
Items on sale during an LH Agenda pre-sale offer will be subject to an order quantity limit per customer, per order, which we may determine or amend (in our absolute discretion) at any time.
Please note offer periods are subject to product availability and will terminate early if stocks run out.
We reserve the right to vary, withdraw or cancel offers for any reason at any time.
Sometimes we offer Promotional Codes which may apply to any, or certain specified purchases or products on this Site.
Only one Promotional Code can be used against an order at any one time unless otherwise stated within that codes specific Terms and Conditions.
A Promotional Code can’t be applied to an order after that order has been placed.
If any exclusions apply to that Promotional Code, it will be outlined within the relevant codes specific Terms and Conditions.
If the Promotional Code has expired, you won’t be able use it.
We can’t accept any responsibility once we have given you a Promotional Code and we are not obliged to provide you with a replacement if it gets lost and/or gets used by someone else as this will result in the Promotional Code being cancelled.
If a Promotional Code is offered on this Website and can’t run properly because of fraud, tampering, technical errors or anything else that is beyond our control which affects the running, administration, security or fairness of the Promotional Code, we reserve the right to cancel, modify or suspend the Promotional Code.
Promotional Codes are non-transferable and cannot be exchanged for cash. If you receive a Promotional Code, it can only be used by you for the purpose for which it was issued.
Don’t pass your code directly on to others or make it available to others (for example, posting it on social media). If we believe that at the point of purchase or retrospectively you are abusing the use of Promotional Codes in any way, we reserve the right to cancel your Promotional Code or suspend/close your account without letting you know beforehand.
When returning an item purchased with a voucher/promo code, your refund or exchange value will be equal to the final discounted price that you paid for the item and will be honoured only in compliance with our regular refund and exchange policy.
Prizes, Gifts, Giveaway (Sweepstakes) and other Promotions
From time to time LH Agenda PTY LTD offers contests, sample giveaways and other promotional activities (a “Promotion”). Your registration and/or enrolment for, and subsequent participation in, any Promotion shall be subject to rules and regulations associated with such Promotion which will be posted on the Site. You may be automatically enrolled and/or registered for certain of these Promotions by participating in the interactive features of our Site, such as by submitting product reviews or submitting other content postings, or by other actions, such as by registering for Site emails or referring new users to the Site. Unless otherwise specified by the rules and regulations of a particular Promotion, the Promotions require that participants be eighteen (18) years of age at the time of entry and that participants have a residential address in Australia.
Subject to any specific terms or conditions that are displayed with any prizes, gifts and giveaways at the time they are offered, displayed or advertised, when prizes, gifts or giveaway items or the like are offered, displayed or advertised on our Website, to full extent permitted by law:
– may withdraw the offer of the prize/s at any time prior to the time the recipient/s of the prize are to be drawn or otherwise determined, without notice to you, in the event that we are, for any reason, unable to supply the prize/s; and
– will not be liable under any circumstances for any loss of profits or any damages of any kind recognised by law (even if it has been advised of the possibility of such loss of profits or damages) as consequence of the withdrawal of the prize/s;
– in the event that we are unable to supply the exact gift/s and/or giveaway item/s displayed to you for any reason, may supply in it/their place an alternative items/s of a similar nature and value; and
supply of the alternative item/s will be in complete satisfaction of the Owners obligation to the recipient/s in respect of the gift/s and/or giveaway items/s, to the extent permitted by law; and
– will not be liable under any circumstances for any loss of profits or any damages of any kind recognised by law (even if it has been advised of the possibility of such loss of profits or damages) as consequence of the supply of the alternative item/s.
– The notification of the award is made by email. In the event that the winner doesn’t respond to the Owner’s notification about the prize award the Owner will repeat the attempt to notify the winner 3 days after the first notification. If this is not successful alternative winner will be chosen not earlier than in seven days from the first notification.
The free product samples and freebie offers from or listed through the site are provided “as-is,” “as available,” and all sample product warranties, express, statutory or implied, are disclaimed by LH Agenda PTY LTD, including but not limited to, the disclaimer of any implied warranties of title, non-infringement, merchantability, quality and fitness for a particular purpose. By receiving any products through such sample and freebie offers, you agree to release and hold harmless LH Agenda PTY LTD and affiliates, and each of their respective parent companies and each such company’s officers, directors, shareholders, employees and agents from and against any claim or cause of action, including, but not limited to, personal injury, death, or damage to or loss of property, arising out of participation in any product samples and freebie offers or receipt or use or misuse of any such product.
You may not modify or copy any portion of the Site and/or Service without the LH Agenda PTY LTD’s express written permission. Information about requesting permission to reproduce or distribute materials from the Site may be obtained by contacting us.
You agree that you shall not (and you agree not to allow any third party to):
- modify, adapt, translate, reproduce or distribute any portion of the Site and/or Service.
- resell, redistribute, reproduce and store in any storage media any portion of the Site.
- retransmit any portion of the Site/or Service by any medium to any other Website without prior consent of the Owner.
- frame or inline link any of the Content of the Site, or incorporate into another website or other service any of our Content or intellectual property, without our prior written permission; however, you may establish a hypertext link to your web site so long as the link does not state or imply any sponsorship of your site by LH Agenda PTY LTD or the Site.
- remove any copyright, trademark or other proprietary rights notices contained in or on the Site and/or Service or in or on any Content or other material obtained via the Site and/or Service;
- use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve or index any portion of the Site and/or Service;
- access, retrieve or index any portion of the Site and/or Service for purposes of constructing or populating a searchable database of beauty products;
- collect any information about other users or members (including usernames and/or email addresses) for any purpose other than to solicit and share reviews with other users or members;
- create user accounts by automated means or under false or fraudulent pretenses;
- create or transmit unwanted electronic communications such as “spam” to other users or members of the Site and/or Service or otherwise interfere with other users’ or members’ enjoyment of the Site and/or Service;
- transmit any viruses, worms, defects, Trojan horses or other items of a destructive nature;
- use of the Site or Service to violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material including any that are deemed threatening or obscene;
- copy or store any Content offered on the Site; for any purpose not expressly permitted herein;
- use any device, software or routine that interferes with the proper working of the Site and/or Service, or otherwise attempt to interfere with the proper working of the Site and/or Service;
- take any action that imposes, or may impose in our sole discretion, an unreasonable or disproportionately large load on our information technology infrastructure;
- use the Site and/ or Service, intentionally or unintentionally, to violate any applicable local, state, national or international law; or
- collect or store personal data about other users in connection with undertaking any activities prohibited under this Section 2.
Throughout the Site, we have provided links and pointers to web sites maintained by third parties.
LH Agenda PTY LTD does not control the Content posted by third parties via the Service, including the content of any messages or reviews, and does not guarantee the accuracy, integrity or quality of such Content. The Owner provides the links to other sites as a convenience to you and the existence of a like to other sites does not imply any endorsement by the Owner of the linked site. Under no circumstances will LH Agenda PTY LTD be liable in any way whatsoever for any third-party Content, including any errors or omissions in any such Content, or any loss or damage of any kind incurred as a result of your use of any third-party Content or the products which are the subject of such Content.
Our linking to such third-party sites does not imply an endorsement, guarantee, approval or sponsorship of such sites, or the information, products or services offered on or through such sites. Nor do we warrant that these sites will not contain viruses or otherwise impact your computer. In addition, neither we nor any of our respective affiliates operate or control in any respect any information, products or services that third parties may provide on or through the Site or on web sites linked to by us on the Site. Users should direct any concerns regarding any externally linked web site to its site administrator or webmaster.
Certain sections of the Site may facilitate your purchase of products and services online that are provided by third parties. We are not responsible for the quality, accuracy, timeliness, reliability or any other aspect of these products and services. We are not responsible or liable with respect to the privacy and data collection practices of any merchant that obtains information from you in the course of your visit to that merchant’s online store or any purchase transaction you may undertake on that merchant web site. For more information regarding a merchant, its online store, its privacy policies, and/or any additional terms and conditions that may apply, visit that merchant’s website and click on its information links or contact the merchant directly. You agree to release LH Agenda PTY LTD and its affiliates from any damages that you incur, and agree not to assert any claims against us arising from your purchase or use of any products or services occurring as result of a referral or link on the Site or the Service to a merchant.
Content Posted By You on the Site
The following rules apply to your submission of Content to be posted on the Site:
- You are solely responsible for any content that you submit, publish or display on the Site or transmit to other members and/or other Site users (hereinafter, the “Posted Content”).
- You also warrant that any material you provide is your own personal view. If you submit material to the Website, you must disclose any affiliation with a company or organisation in the beauty industry.
- You agree that you will only provide Posted Content that you believe to be true.
- You agree to comply with the Reviewer’s Code which terms are incorporated herein.
- You may not post any content that: (i) is libellous, defamatory, knowingly false or intentionally misleading; (ii) violates the privacy, publicity, moral or any other right of any third party; or (iii) violates any obligation of confidentiality.
- You may not post or distribute content on or via the Site that: (i) is patently offensive to users of the Site, such as content or messages that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual; (ii) is threatening, abusive, obscene, or insulting to other Site users or any other person; or (iii) harasses or advocates harassment of another person.
- You may not post content that is pornographic or sexually explicit in nature or contains depictions of violent or sexual acts.
- You may not post, distribute or reproduce in any way any copyrighted material, trademarks or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. You may not submit any content or material that infringes, misappropriates or violates the intellectual property, publicity, privacy or other rights of any party.
- You may not post any content that falsely states or implies that such content is sponsored or endorsed by LH Agenda PTY LTD.
- You may not provide any content that is unlawful or facilitates the violation of any applicable law or that promotes or encourages illegal activity.
- You may not use the Site to post or disseminate any advertisements or any other information, software or other material for commercial purposes.
- You may not Use paid links, blatant promotion, affiliate marketing, or any form of link spam.
- You may not use the Site to solicit anyone to buy or sell products or services, to make donations of any kind, or link to third party websites undertaking either of such activities without our express written approval.
- You may not use the Site to make offers or disseminate any fraudulent goods, services, schemes, or promotions, including any make-money-fast schemes, chain letters, or pyramid (ponzi) schemes.
- You may not affect the way LHAgenda.com displays its pages, such as by framing LHAgenda.com or placing pop-up windows over its pages.
- You may not customise LHAgenda.com in a way that adversely affects the display of any advertising or promotional links on the site.
- You may not modify or create variant versions of LHAgenda.com ‘s logos or other trademarks.
- You may not gather for marketing purposes any e-mail addresses, user names, passwords or other personal information that has been posted by other users of the Site.
LH Agenda PTY LTD reserves the right to investigate and take appropriate legal action in its sole discretion against anyone who violates these rules, including without limitation, removing the offending Posted Content or other Content from the Service. We have the right to take any of the following actions in our sole discretion at any time and for any reason without giving you any prior notice:
- Reject, move, or remove any material that you submit to our sites for any reason
- Reject, move, or remove any content that is available on our site
- Deactivate or delete your accounts and all related information and files in your account
By posting content on the Site or submitting to us any content via the Site, you are representing: that you are the owner of the content, or that you have the owner’s express consent to your posting or submission of that content. In addition, when you submit or post any content, you are granting us, and anyone authorized by us, a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, fully paid up, fully sub-licensable, worldwide license to use, display, copy, modify, transmit, sell, exploit, create derivative works from, incorporate into other works, distribute, and/or digitally perform or publicly perform or display such content, in whole or in part, in any manner or medium, now known or hereafter developed, for any purpose. The foregoing grant shall include the right to exploit any proprietary rights in such Posted Content or submission, including, but not limited to, rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. Also, in connection with the exercise of such rights, you grant us, and anyone authorized by us, the right to identify you as the author of any of your postings or submissions by name, e-mail address or screen name, as we deem appropriate. We are under no obligation to give credit or pay any consideration for your Posted Content.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We do not warrant that the site or any of its functions will be uninterrupted or error-free, that defects will be corrected, or that any part of this site, or the servers that make the site available, are free of viruses or other harmful components. We do not warrant or make any representations regarding the use or the results of the use of the site, service or materials displayed on this site or on third-party sites in terms of their correctness, accuracy, timeliness, reliability or otherwise.
Features and specifications of products and services described or depicted on this Website (including, without limitation, products manufactured or supplied through our business partners or suppliers which are displayed on this Website and their attributes) are approximate only and subject to change without notice. A reference to products or services on this Website does not imply or warrant that the products or services will be available at any time in your particular locality.
Your use of the Website is at your own risk. To the extent permitted by law, neither the Owner nor any party involved in creating, producing or delivering the Website accepts any liability for the accuracy, timeliness or completeness of the information contained on the Website, whether or not the Owner is aware of such errors or omissions nor do they accept any liability for any direct, incidental, consequential, indirect, special, punitive or exemplary damages or any loss of business, interest, goodwill, revenue of profit, or loss or corruption of data arising out of your access to, or use of, or inability to use or access this Site, whether arising in tort or contract. Further, the Owner does not bear any responsibility for any errors, omissions defamatory, offensive or illegal conduct of any user of the Website.
If there is any dispute about or involving the Site and/or the Service, by using the Site, you agree that the dispute will be governed by and interpreted in accordance with the law of New South Wales, Australia, without giving effect to any principles of conflicts of laws. You agree to personal jurisdiction by and venue of the Courts of New South Wales to determine any dispute arising out of these Terms of Access.
© 2011-2021 LH Agenda PTY LTD All rights reserved.