We are confident you will love our products! So if you are unhappy with them for some reason, you can return your order for a full refund (including shipping costs you paid when you purchased the item) within 60 days from the purchase date. Check out why our customers love our products here.
The offer to refund the outbound shipping costs refers to standard shipping option only.
The following items cannot be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
All orders are processed typically within 1-3 business days.
Australia (excl. WA) – Express 2-8 business days, Standard 2-14 business days + 1-3 days processing time
USA – Express 4-9 business days, Standard 6-12 business days + 1-3 days processing time
Canada – Express 4-8 business days, Standard 6-12 business days + 1-3 days processing time
New Zealand – Express 5-8 business days, Standard 7-12 business days + 1-3 days processing time
Singapore – Express 2-5 business days, Standard 4-7 business days + 1-3 days processing time
Hong Kong – Express 4-7 business days, Standard 5-10 business days + 1-3 days processing time
Other countries – Express 7-18 business days, Standard 10-25 business days + 1-3 days processing time
We recommend selecting the express shipping option during high volume-periods, such as Christmas.
All quoted delivery times are approximate only.
What are the shipping costs?
We offer FREE standard shipping for orders over $90 or flat shipping $9.95 for orders under $90 to US, CA, AU, NZ, SG and HK. All other countries incur flat shipping fee $19.95.
EXPRESS shipping cost is quoted during checkout and depends on weight.
Do you ship to my country?
We ship to 47 international destinations including USA, Canada, New Zealand, many European and Asian countries. The easiest way to check if your country is on the list is to add a random product to your cart and see if you are able check out.
Where are the products shipped from?
All orders ship from our studio in Cooks Hill, Newcastle, NSW, Australia.
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