We are confident you will love our products! So if you are unhappy with them for some reason, you can return your order for a full refund (including shipping costs you paid when you purchased the item) within 60 days from the purchase date. Check out why our customers love our products here.

The offer to refund the outbound shipping costs refers to standard shipping option only.

The following items cannot be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

• Custom or personalised orders
• Digital downloads
• Sale items
• Perishable or consumable products
• Used products

Full T&C.

Additional Information

Shipping costs

• FREE standard shipping for orders over $90 or flat $9.95 for orders under $90 to United States (US), Canada, Australia, New Zealand, Singapore, Japan, Hong Kong, India, Indonesia, Malaysia, South Korea, Thailand, Taiwan, and Vietnam.
• All other countries incur a flat shipping fee of $19.95.
• EXPRESS shipping is calculated at checkout based on weight.

Shipping times

All orders are processed typically within 1-3 business days. Delivery estimates:

• Australia (excl. WA and remote) – Express 1-3 business days, Standard 2-6 business days + 1-3 days processing time
• Australia WA and remote – Express 2-6 business days, Standard 5-15 business days + 1-3 days processing time
• USA – Express 3-6 business days, Standard 5-9 business days + 1-3 days processing time
• Canada – Express 5-8 business days, Standard 7-11 business days + 1-3 days processing time
• New Zealand – Express 2-5 business days, Standard 4-7 business days + 1-3 days processing time
• Singapore – Express 3-5 business days, Standard 4-7 business days + 1-3 days processing time
• Hong Kong – Express 3-5 business days, Standard 4-7 business days + 1-3 days processing time
• Other countries – Express 3-9 business days, Standard 6-12 business days + 1-3 days processing time

All quoted delivery times are approximate. We recommend selecting express shipping during high-volume periods, such as Christmas.

Customs, duties & taxes

• Orders ship from Newcastle, NSW, Australia.
• United States: Tariffs are calculated and added at checkout. We absorb part of these costs to keep your fees lower than official rates.
• All other countries: Customs fees, duties, or taxes are not included at checkout. If applicable, these will be collected by your local postal network when goods arrive. LH Agenda cannot accept responsibility for delays or charges applied by customs.